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Help & Support Solution Center

Frequently Asked Questions - Dynamic Mail Communicator™

Solutions to common issues in using Dynamic Mail Communicator™ a Bulk Email Marketing and Mailing List Management Software

Email Formatting
» Does Dynamic Mail Communicator Support HTML emails?
» Can I insert a picture in the messages?
» What do I do when sending out HTML messages using Mail Communicator, the images do not get properly displayed on recipient’s computer?

General
» What is the price if I want to buy a second license?
» Does Dynamic MailCommunicator supports Exchange Server POP3?
» Does MailCommunicator supports Email tracking feature?
» When I try to verify emails, I always get "time-out" error. Why ?
» How to check if my SMTP Mail server is correct or not?

Mailing List
» How do I create a mailing list?
» How can I move to next column when I enter a mailing list manually?
» What are the file formats that Mail Communicator supports for importing mailing list?

Receiving Email
» How do I get the bounced back email from my email account?
» Does Mail Communicator able to Subscribe/Un-subscribe directly from the Database mailing list(such as Ms Access), or my mailing list must be Text file?
» I would like to download my emails automatically in every half and hour, how can I do this in MailCommunicator?
» My Mail Box contain thousands of emails I would like to download only 300 emails at a time, is it possible to this in MailCommunicator?
» How can I delete my emails from the mail server at the same time when I retrieve the emails through the MailCommunicator?
» How can I add all my Returned(un-deliverable or bounced back) Email Addresses into the default “Removed” file?
» How to set up a DOUBLE OPT IN list?

Sending Email
» What happen if I send HTML message using Mail Communicator to someone that can only read text message?
» What happen if I lost my internet connection and interrupted the emailing process?
» How do I send email in scheduler mode?
» Can I send attachment with Dynamic Mail Communicator?
» Is it possible to instruct the program to throttle the sending of email like 1 email in every 2 seconds? I’m worried about getting into trouble with ISP if they all go out at one time.
» Is it possible to send the emails directly from my database mailing list(such as Access, SQL server) since my mailing list are not in Text or CSV format?
» I can not send more than 5 emails, why Mail communicator only sending 5 emails at a time?
» How to set up a re-curring consecutive (time period ) newsletter campaign?
» Can I send personalised attachments with my emails?

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